One common pitfall is the lack of understanding of what automation can and cannot achieve. Many companies dive headfirst into automation expecting it to solve all their problems, only to be disappointed when this doesn't occur. Automation is a tool to improve processes, but it cannot fix a broken process.
This can be addressed by evaluating what you want to achieve with automation. Setting clear objectives and defining success in concrete terms before starting the automation process reduces the risk of disappointment or failure. Furthermore, validating the feasibility of automation within a specific area or process in the business beforehand can contribute to eliminating unrealistic expectations.
Another major pitfall of automation is overlooking the importance of people and culture. Automation can lead to significant changes in job roles and responsibilities and if managed poorly, this can lead to resistance, confusion, and even fear within the organization.
Proactively communicating about these changes and training employees on new systems or processes can minimize these risks. It is also important to involve employees in the automation process wherever possible. This not only aids in terms of understanding and acceptance but also allows for valuable input from those who know the intricacies of current processes best.
In the haste to reap the benefits of automation, some organizations opt for an ‘as quickly as possible’ implementation approach which often ignores the necessity for extensive testing. This dodgy shortcut can lead to unexpected system behavior, errors, or business disruptions farther down the line.
Avoiding this pitfall requires making testing an integral part of the automate-a-process">automation implementation process. It's better to delay full-scale implementation until robust testing has been carried out, rather than rushing in and encountering significant issues later on. Remember, a smooth transition to automation requires patient and diligent preparation.