Zapier's Certified Expert program exists to help its customers find consultants and agencies that can plan, build and maintain zaps for them. Luhhu is certified and we've helped hundreds of customers over the last few years. If you're thinking of working with an expert, here's what you can expect to gain.
Zapier is well known for having excellent support. They’re available 24/7 - which is definitely pretty rare in the SME SaaS field - and they certainly don’t just shuffle tickets with template answers. They go above and beyond - investigating issues, logging bugs where found and doing their very best to guide you towards a working zap. The only thing they don’t do is build zaps for you - they leave that to experts like us.
Zapier also has something they call Premier Support. The same good service, except they aim to respond and help as soon as possible. We’re talking hours, or even less in some cases. If you have a Team level account you get access to this already. But, if not, by working with a Zapier expert they can get this level of support on your behalf.
It sounds pretty obvious when you say it - but yes, we’ve been checked and tested by the staff at Zapier and found to know our stuff - which is flattering we must say!
This means when you work with experts you’re getting quality assured. Experts know the platform, know all the features and know how to leverage them when it comes to fixing your problems and building your zaps.
Zapier’s price plans bill around the number of tasks you use - each task being a step (other than the trigger) in your zap. That means, you always want to be building your zaps to achieve their objectives in as few steps as possible.
Sounds easy - and it typically is if you’re doing pretty simple stuff - but if you need to start doing data formatting, logic, paths or adding filters, it can get complicated.
As experts, we know the tricks and shortcuts - and we’ll also be able to tell you if whatever you’re trying to do is not well suited to Zapier and might be done more efficiently with another tool (like Integromat perhaps).
We love Zapier and pride ourselves on being able to solve a wide, weird and wonderful variety of business problems with it. But like most tools, it has its weaknesses and blind spots.
Experts know this and will be able to make a quick assessment of what you’re trying to do and whether Zapier supports it. For example, Zapier is not great for historical data syncing. With something like that, experts can try to point you in another direction - saving you wasted time trying to find out for yourself.
If you’re new to Zapier, you’re probably giddy with excitement over the possibilities. Most businesses have a whole bunch of processes that could be automated. The real trick is weighing what could be done against what meaningful impact it will have for your business in time or money saved - and working out how easy it is to build with Zapier.
When you hire a Zapier expert, they’ll take time to learn about your business, and what you’re trying to achieve and help you work out a decent plan of action when it comes to building zaps.