For some people, the ability to jump on the phone and speak to a real person when something goes wrong is important when deciding whether to use a new tool. Zapier doesn't offer phone support, but there is a good reason for that - it's just easier to explain how to resolve most issues on Zapier in writing, and we know from experience that Zapier's support team love to go into detail when helping you - even including annotated screengrabs where needed.
All support queries should start on their contact us page (you'll need to be logged in to your Zapier account). You can also email them at email@example.com but they've told us it's best to go through their website - as that way they'll get a bunch of account information supplied alongside your query.
Once you've fired off your request for help, you can usually expect a response within 24 hours, perhaps much sooner, unless it's the weekend or holidays when it can take a little longer. They work 24/7/365, though, so there will always be someone ready to assist.
You can also contact Zapier on Twitter where they're are fairly active, but if it's anything more than a general question about their service, you'll get routed back to their contact page.
They'll help with bug reports, explaining error reports and general troubleshooting on your account. Where possible, they'll also get creative with workarounds to automation challenges that Zapier can't quite solve in a standard way.
Yes we can - on request, we're happy to set up a phone call or screenshare with our clients to explain how things work in Zapier or to work on specific issues. Just contact us and we'll work out the details.